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Check back here regularly to find out what's going on at Alpha Tracker & Start Software.
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APR
18
Welcome Lancashire County Scientific Services to the Alpha Tracker family!
By:
Robin
on
APR
18
Another Alpha Tracker asbestos consultancy is live. This time it is Lancashire County Scientific Services!Kim has spent the day training the asbestos surveyors and administratorsLancashire County Scientific Services will be using asbestos software Alpha Tracker to survey buildings across the county for asbestos, analysing samples and producing asbestos reports for their internal and external customers.Using a variety of handheld devices, asbestos surveyors will be capturing site data, taking photos and updating plans electronically, and then sending this over mobile data or WiFi - all with one click! Once asbestos samples are analysed, reports will be produced automatically to match the current Lancashire County formats. All asbestos reports in Alpha Tracker are created from custom templates to ensure that the output is perfect.Can we help your asbestos consultancy to improve efficiency and the service you provide to your clients? Get in touch! We hav
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APR
10
There's an update to our Alpha Tracker Mobile app in the Google & Apple app stores
By:
Robin Bennett at Start Software
on
APR
10
Jack has published an update to our Alpha Tracker Mobile app into the Google & Apple app stores.Alpha Tracker Mobile in the app storesThe new version has several useability improvements for users of our Forms and Water Hygiene features, including:better display of the section name (for forms broken into multiple sections)improved display of the project/job, site and type of formthe section/question is always displayed when responding to Water Hygiene questions.These changes all came from suggestions from our users so do get in touch if you have other ideas for improvements!
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APR
09
Two more asbestos consultancies are switching to Alpha Tracker
By:
Robin
on
APR
09
We've just had two more orders from Australian asbestos consultancies switching to asbestos software Alpha Tracker. Judy, Jess & Leanne will be onboarding both consultancies over the next few weeks and we'll post more details when the consultancies are fully live.
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APR
09
Watch the recording of our Forms webinar with Robin, Dan & Jack
By:
Robin
on
APR
09
Watch the recording of the latest Alpha Tracker Tips & Tricks Webinar to help you get the most out of your system.Webinar #11 is now available to watch onlineRobin, Dan & Jack explain how the new Forms feature works within Alpha Tracker. You can design your own data capture forms for literally anything... risk assessments, mileage claims, accident reports, vehicle checklists... literally anything you want your site staff to complete whilst out and about.Follow us at blog.start-software.com to make sure you don't miss the latest Alpha Tracker news and register for upcoming webinars here: https://alpha-tracker.co.uk/webinars.
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APR
08
Support tickets up 5% in March - but performance still good with 90% of calls being resolved within target time
By:
Robin
on
APR
08
Despite ticket volumes increasing by 5% in March 2024 compared to February, our Support Desk performance was still good with 90% of all problems being resolved within our target timescales.Don't forget that we're here for you 24x7 in person to help you with any problems you have. We're here to help!
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MAR
29
Change coming soon for Alpha Legal subscribers using the Legacy software from CTT Group
By:
Robin
on
MAR
29
If you are an Alpha Legal subscriber who also uses the Legacy software from CTT Group, you will have received an email from CTT explaining an upcoming improvement to the service being provided.A change is coming in May!Instead of requiring two subscriptions, one to Alpha Legal and another to CTT, from 1 May 2024 you will only need a Legacy subscription. Your Alpha Legal direct debit will be cancelled and, instead, your Legacy subscription will be increased by the same amount so that you don't need to make two payments each month.At the same time, any unused Alpha Legal credits will be transferred to the equivalent number of Legacy credits (or higher) so that you can still request ID from Legacy without needing to buy credits within your Alpha Legal subscription.Finally, you will also notice that the Alpha Legal service for Legacy software users will be rebranded as Legacy Portal. This change reflects the new Legacy Portal app and the close connection between our two compani
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MAR
28
Are you sending data to ATaC/NORAC for their annual asbestos report? We can help
By:
Robin
on
MAR
28
Have you been asked to provide data for the ATaC/NORAC annual asbestos report?We've created a free report for your Alpha Tracker asbestos system which will generate the data in the correct format for you to check and send on.AIC Data Extract report is now availableContact Jack if you want the report added to your system via 0333 301 1010 or support@start-software.com.
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MAR
27
Join us tomorrow (28 March) for our first Alpha Tracker webinar in 2024!
By:
Robin
on
MAR
27
It's our first Alpha Tracker Tips & Tricks webinar tomorrow @ 12 noon!Watch all of our past webinars here: https://alpha-tracker.co.uk/webinarsJoin us to see our Forms feature in action. You can now create your own forms to capture any data you like in our mobile app, Alpha Tracker Mobile. Once you have captured data, you can view and complete the forms on your laptop and generate automatic reports.You can register for the webinar (for free!) here: https://us06web.zoom.us/webinar/register/WN_cNr2w1-MRfCYWHDl_xzNFw
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MAR
22
Do you experience a slow-down in Alpha Tracker in the afternoon? We'd like to hear from you
By:
Robin
on
MAR
22
We're trialling some software changes which will help if your Alpha Tracker system sometimes slows down as the day progresses. Experiencing slowdowns when you have your afternoon tea? We want to hear from youPlease contact our Support Desks (UK or Aus/NZ) if you are experiencing this issue so that we can apply the change to your system.
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MAR
22
The USA has banned the use of Chrysotile - finally
By:
Robin
on
MAR
22
It's extraordinary to think that the USA has been so far behind other Western nations in banning the use of asbestos. Finally, they seem to be catching up, and a ban on Chrysotile (so-called "white asbestos") has finally been announced.An "Abestos Kills" protest on the streets of New YorkIt isn't quite that straightforward, of course. Industries using asbestos will have 12 years to phase it out and, even then, there is a long list of exceptions to the ban.We are yet to explore the US market with our asbestos software Alpha Tracker, but we have recently been contacted by American asbestos consultancies wanting to trial the system.Read more about the story here: https://www.bbc.co.uk/news/world-us-canada-68602748
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